ARE RETURNS FREE?
The shipping cost of returning item/s to HERMOSSA for an exchange or refund are not covered or reimbursed by us.
DO I NEED TO RETURN THE WHOLE SET?
If you are exchanging, you have to return the piece/s you would like to exchange.
If you are refunding, you have to return the piece/s you would like to refund.
HOW DO I ORGANISE A RETURN?
Simply email firstname.lastname@example.org or email@example.com and we will give you all the details you need!
Please note we are unable to be held liable for the loss of your clothes/rings being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
We have a warehouse based in Slovenia, Europe.
We will provide you with the full address when we allocate your Returns Authorisation number to you!
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return.
If you’re exchanging, we will send your new piece/s out, and email you a new tracking number.
If you’re refunding, we will refund you through PayPal (the same method you used to pay), and email you once complete.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
We truly hope this never happens, but if you happen to receive damaged goods, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org or email@example.com so we can personally assist you and sort out your problem as quickly as possible.